Adventure Aid Co., Ltd. (hereinafter referred to as "our company") provides after-sales service to customers in accordance with the following. After-sales service is subject to the "Repair Service Regulations" and "Warranty Regulations" (hereinafter collectively referred to as "these Regulations").

This policy applies to BICYCOVER brand products sold in Japan. Some products are not covered by the repair service.

Precautions when sending items for repair

• When sending an item for repair, please pack it securely to prevent it from being lost or damaged. If we believe that the product was lost or damaged during transportation due to insufficient packaging, we may refuse your repair request.
• Please remove any items you have attached after purchase (protective sheets, protective covers, stickers, decorations, etc.). If you do not remove them, we may not be able to return the product for repair purposes.
• We cannot be held responsible for any accidents that occur during transportation.

About repairs

• We do not accept requests for on-site repairs.
• Parts replaced during repairs will not be returned under any circumstances.
• In order to ensure the safety and functionality of the product, we may repair the minimum necessary parts at our discretion, regardless of the content of the repair request.
• Depending on the circumstances of the repair, we may use refurbished or improved parts.
• The product may need to be replaced due to repair needs.
• We cannot accommodate requests that exceed our quality standards.
• If a customer subsequently cancels a repair request for an item that has been entrusted to us by us for personal reasons and the item is returned to us, it may be in a different condition than when we received it.
• Cancellations cannot be accepted once repair work has begun.
• Repaired parts will be returned by a carrier designated by our company. Returns must be made to a destination within Japan.

Storage period for repaired items

• If you are unable to return the item for repair within one year of shipping for any reason, we will dispose of the item.
• If we are unable to contact you or return the product due to incomplete or incorrect customer information (address, name, phone number, etc.), we will dispose of the product after one year has passed since we began storing it.

Cases where replacement or repair is refused

• In the case of a water leak, excluding peeling water-stop tape.
• If there are traces of modifications, repairs, etc. that have not been made by our company.
• If there are signs of abnormal use.
• If the damage or deterioration is so severe that we determine that it will be difficult to maintain functionality even after repairs.
• If there is deliberate damage.
• When multiple product repair requests or repair requests for the same defect are received continuously over a certain period of time.
• In cases other than those mentioned above, we determine that it is appropriate to refuse replacement or repair.

About repair costs

• In principle, repairs will be free of charge.
• The cost of returning the product to the repair service is the customer's responsibility.
• We will cover the shipping costs for returning the product to you from the repair service.

Other notes

• Repair parts are not sold separately.
• We shall not be liable for any damages arising from the failure or repair of this product, except as provided for by law.
• The "Repair Service Regulations" may be changed without notice.
• This repair service may be terminated without notice at our discretion.

Customer Harassment

When making inquiries about repair parts, please refrain from taking actions that go beyond what is considered reasonable in society as a means of fulfilling your request. If we determine that such actions have been taken, we may refuse to replace or repair the product.

For products within the warranty period, in addition to the Repair Service Regulations, the Warranty Regulations also apply. Please be sure to read the Warranty Regulations before requesting after-sales service.

• If a malfunction occurs during the warranty period under normal use, we will repair it free of charge. We will also cover the shipping costs for returning the product to the repair service.
• The warranty period is six months from the date of delivery. The warranty period will not change even after repairs. If there is an extended warranty as a bonus, the period will be that of the extended warranty.
• If you would like to receive free repairs under warranty, you will need to contact us by email or our official LINE account.
• Even if the product is still within the warranty period, we will not be able to repair it if repair support for the product you purchased has already ended.
• Even during the warranty period, repairs are not possible in the following cases:

• If you request repairs after the warranty period has expired, you will be responsible for the shipping costs of the repaired item to us.
• The warranty regulations may be changed without notice.

Examples of bicycle cover warranties

If the fabric is torn so much that it can no longer maintain its shape as a cover, it is eligible.
Damage to buckles, buttons, or drawstrings is covered.
Peeling waterproof tape: Not covered, but repairs are possible.
Small holes caused by falls, etc. are not covered.
Fabric leakage → Not applicable.
Rust on metal parts: Not applicable.